Contact support
The fastest way to reach us is by email. Include the email address on your SkillSaber account and, if your question is about a payment, the receipt or reference number so we can look it up right away.
- Email: [email protected]
- Response time: within one business day
Common questions
Account & sign-in
- Forgot your password? Use the "Forgot password" link on the sign-in page to receive a reset email.
- Didn't get a verification email? Check your spam folder first, then request a new one from your account settings. If it still doesn't arrive, contact us and we'll verify you manually.
- Want to delete your account? Follow the steps on our account deletion page to delete your account and associated data from Settings, or submit a verified email request.
Billing & subscriptions
- Manage or cancel a subscription: go to Settings → Billing in the app. Cancellations take effect at the end of the current billing period.
- Need a receipt? Receipts are emailed after every successful payment and are also available from your billing settings.
- Charged but no access? Payments can take a minute or two to confirm. If access hasn't appeared after 10 minutes, email us with your payment reference and we'll resolve it.
Courses & learning
- Progress not saving? Make sure you're signed in and complete lessons from the lesson page itself. If progress still doesn't stick, tell us which course and lesson so we can investigate.
- Certificates: issued automatically when you complete all lessons of a course. You can find them in your dashboard.
Report a problem
Found a bug, a security issue, or content that shouldn't be there? Email [email protected] with what you saw, what you expected, and the device or browser you were using. For privacy-specific requests, write to [email protected].